At Fayetteville Surgical Associates, it is our goal to provide excellent professional service and to make your visit at our surgery center as satisfying and comfortable as possible. Part of that service is giving you an idea of what your initial visit with your surgeon will be like and what you can expect.
When you arrive, please check in with our receptionist. If it is your first visit, you will be asked to complete paperwork prior to seeing your doctor. Please have all your insurance information with you. You can make this first part go faster by printing out and completing all of the required forms before arriving at our surgery center. Those forms can be found here.
While we make every effort to meet all of our scheduled appointments, it is sometimes difficult to predict exactly how much time a patient’s care will require.This means that sometimes there are delays or interruptions when preparing for the next patient. When delays arise, you will be notified as soon as possible. We also recognize that you might have an unexpected delay, and we ask that you let us know of this delay or cancellation as soon as you are aware it’s necessary.
Once you check in and complete the necessary paperwork with our receptionist, a nurse will call you to the back of the office and start preparing you for the visit with the doctor. Each surgeon at Fayetteville Surgical Associates has his own nurse, which gives patients the ability to work with the same medical staff throughout their visit.
You are an important participant in your own healthcare. Every doctor at Fayetteville Surgical Associates places a high priority on doctor-patient communication and helping to ensure you are an effective member of your healthcare team. We welcome you to ask questions so that you best understand what is happening with your health and related surgical care.
Fayetteville Surgical Associates provides comprehensive diagnostic and operative care. We are also committed to providing the healthcare answers and options that you and your family need.
At the conclusion of your visit, a copy of the charges incurred at your visit will be made available to you.
If you are scheduled for surgery, you will be asked to meet with a nurse who will help acquaint you with requirements before surgery, the hospital routine and what you and your family might expect after operation.
You will also be asked to meet with our insurance coordinator who will go over your insurance benefits and the estimated portion you will be responsible to pay. You are encouraged to pay this amount in full or set up payment arrangements before you leave the office.
* Please also note our physicians use Washington Regional Medical Center or its outpatient ambulatory facility for surgery. Please make sure your insurance is in network for these facilities.